CONTACT US
Have questions or need assistance? Our support team is ready to provide you with the answers and solutions you’re looking for. Whether it's about orders, Acne Experts, or any other inquiries, we're just a click away.
““My esthetician gave me a tailored skincare routine and it’s a really great system” ”
“It’s one of the most gentle skin-care routines I’ve ever had.”
“Best Spot Treatment: a blemish’s worst nightmare”
“I cleared my skin by seeing an esthetician who specializes in acne”
Our Teams are available to assist you Monday-Friday, 9am-5pm PST. We typically respond within 1-2 business days of a request.
Email: orders@facerealityskincare.com
Phone: 510.351.1842 Ext. 2
Our team strives to respond to all support inquiries within 18 hours or less. This is our current Service Level Agreement (SLA) time frame from the initial inquiry.
Currently, we do not offer live chat support. Please reach out via email or phone for assistance.
You can track the status of your support request by email or phone. We will keep you updated throughout the process.
To help us assist you efficiently, please provide your name, email address, phone number, order number (if applicable), and a brief summary of your inquiry.
While we handle support requests on a first-come, first-served basis, you can follow up via email or phone if needed for additional assistance.
